Refund Policy

Overview

This Refund Policy explains how payments, credits, and subscriptions are handled on Meta Image.

Support: support@metaimage.dev

We aim to respond to billing requests within 3 business days.

Subscriptions

• Paid plans (Lite, Creator, Pro) are billed in advance for the selected billing period (monthly or yearly).
• You can cancel your subscription at any time from Settings → Billing.
• After cancellation, you keep access until the end of the current billing period unless otherwise stated at checkout.
• Cancellation stops future renewals; it does not automatically refund the current period.

Credits

• Credits are consumed when you generate images.
• Credit amounts depend on the model and resolution selected.
• Failed generations are refunded automatically — credits are returned to your balance when a job fails.
• Credits included with paid plans are granted according to the plan shown on our Pricing page at the time of purchase.

Refund eligibility

Because our service delivers digital goods instantly, payments are generally non-refundable once credits have been delivered or used, except where required by law or at our discretion for billing errors.

Chargebacks

Please contact us at support@metaimage.dev before filing a chargeback. We will work with you to resolve billing issues quickly.

Payment processor

Payments are processed by our payment partners (such as Creem). Your statement may show the processor or merchant name associated with the transaction.

How to request help

Email support@metaimage.dev with:

• Your account email
• Order or subscription reference (if available)
• A brief description of the issue

Changes

We may update this Refund Policy from time to time. Material changes will be reflected by updating the date at the top of this page.